Returns & Exchanges
At ELOREA, we want you to be fully satisfied with your fragrance experience. If you are not completely happy with your purchase, we offer a 30-day return window for items in their original, unopened packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to begin the process and select the items you wish to return.
Prepare the Package
Carefully pack your items in their original box; please ensure that the product seal is intact and include any promotional samples received with your order.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing